Privacy Policy

Privacy Policy

Rose & Mea Charleston values your privacy and is committed to handling personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or place an order with us.

By using our services, you acknowledge and accept the practices described in this policy.

1. Personal Information We Collect

To operate our store and provide our services, we may collect the following types of personal information:

  • Full name

  • Email address

  • Billing and payment details

  • Shipping address

  • Order history and transaction information

  • Customer support messages

  • Website usage and cookie data

2. How We Use Your Information

Your personal data is used strictly for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Managing secure payments and preventing fraud

  • Communicating with you about your purchase, shipping updates, or customer support requests

  • Improving our website, services, and overall shopping experience

  • Sending promotional messages or store updates, only where you have provided consent or where permitted by law

3. Sharing of Personal Data

Rose & Mea Charleston does not sell, rent, or trade your personal information.

Your data may only be shared in the following situations:

  • With trusted third-party partners who assist with payments, shipping, fulfillment, analytics, marketing, or customer service

  • When required by law, regulation, or legal request

  • When necessary to protect the rights, safety, or integrity of our business and customers

4. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal information. These measures may include:

  • Secure SSL encryption for transactions

  • Limited access to personal data, granted only to authorized personnel and trusted service providers

  • Secure systems used for order processing, payments, and customer support

Despite these safeguards, no method of online transmission or electronic storage can guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Complete and manage your orders

  • Provide customer support

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes or enforce our policies

  • Prevent fraud or unauthorized activity

When personal data is no longer required, it will be securely deleted, anonymized, or stored only where legally required.

6. Your Rights

Depending on applicable data protection laws, you may have the following rights regarding your personal information:

  • Right of Access – request a copy of the personal data we hold about you

  • Right to Correction – request correction of inaccurate or incomplete data

  • Right to Deletion – request removal of your personal data, unless legal obligations require retention

  • Right to Withdraw Consent – withdraw consent for marketing communications at any time

  • Right to Object – object to certain uses of your personal data where applicable

Requests related to these rights can be submitted by email.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, remember preferences, support the shopping cart, analyze website traffic, and improve the customer experience.

Cookies may also be used for marketing, advertising, and retargeting purposes where permitted by law.

You may disable cookies through your browser settings; however, doing so may limit certain features of the website.

8. Marketing Communications

If you subscribe to our newsletter or provide your email address during checkout, we may send you emails about new arrivals, special offers, sales, and store updates.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our marketing emails or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you important service-related emails about your order, shipping, returns, refunds, or customer support inquiries.

9. Third-Party Services

We may use third-party tools and services to operate and improve our store, including payment processors, shipping providers, analytics tools, advertising platforms, email platforms, and customer support systems.

These third parties may process personal data only as needed to provide their services.

We are not responsible for the privacy practices of third-party websites or platforms linked from our website.

10. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in our practices, legal requirements, or services.

The most current version will always be available on our website. We encourage you to review this policy regularly.

11. Contact Information

If you have questions about this Privacy Policy or how your personal data is handled, please contact us:

Store name: Rose & Mea Charleston
Customer service email: support@rosemeacharleston.com
Store location: Charleston, South Carolina, United States