Terms and Conditions

Terms of Service

Article 1 – Definitions

The following definitions apply to these Terms of Service:

Consumer: A natural person who purchases products from Rose & Mea Charleston for personal use and not for business, trade, or professional purposes.

Business: Rose & Mea Charleston, offering products to consumers through online distance sales.

Distance Contract: A contract concluded between the consumer and Rose & Mea Charleston through the website or other online communication methods.

Withdrawal Period: The period in which the consumer may request a return or withdrawal, where applicable under these terms and our Return & Refund Policy.

Right of Withdrawal: The consumer’s right to request a return within the applicable return period, subject to the conditions and exclusions stated in these Terms and our Return & Refund Policy.

Final Sale Items: Items that are discounted by 40% or more and are not eligible for return, refund, or exchange.

CESOP: The EU’s Central Electronic System of Payment Information, used where applicable to monitor payment service providers.

Article 2 – Business Identity

Store Name: Rose & Mea Charleston
Website: RoseMeaCharleston.com
Customer Service Email: support@rosemeacharleston.com
Store Location: Charleston, South Carolina, United States

Article 3 – Scope of Application

These Terms of Service apply to all offers, orders, purchases, and agreements between the consumer and Rose & Mea Charleston.

By placing an order on our website, the customer confirms that they have read, understood, and agreed to these Terms of Service, as well as our Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy.

These terms are made available electronically before the conclusion of any agreement.

Article 4 – Offers and Pricing

All offers displayed on our website are non-binding and subject to change.

Rose & Mea Charleston reserves the right to update, change, or correct product prices, product descriptions, discounts, availability, images, and other website content at any time without prior notice.

Prices listed on the website include the product price. Shipping costs, taxes, customs duties, import fees, courier surcharges, and other additional charges may apply depending on the customer’s location, unless explicitly stated otherwise.

We do our best to ensure that all product information is accurate, but minor errors, omissions, or variations may occur.

Article 5 – Agreement and Order Confirmation

Once an order has been placed and payment has been successfully confirmed, the agreement becomes final and binding.

From this moment onward, orders cannot be canceled, modified, or reversed under any circumstance.

Customers must wait until the package has been delivered before submitting a return request, in accordance with our Return & Refund Policy.

For clarity: cancellations are not possible after payment confirmation. Please refer to the “Order Cancellations” section in our Return & Refund Policy for more information.

Article 6 – Right of Withdrawal and Return Period

Customers may request a return within 30 days of delivery, provided that the item is eligible for return and meets all conditions stated in our Return & Refund Policy.

To qualify for a return, the item must be unused, unworn, unwashed, in original condition, and returned with all original tags and packaging attached.

Return requests must be approved in advance by our customer support team.

Return shipping costs are the customer’s responsibility.

Article 6a – Exclusions from Right of Withdrawal

Items discounted by 40% or more are considered FINAL SALE and cannot be returned, refunded, or exchanged.

Sale items discounted by less than 40% may only be returned if all return conditions outlined in our Return & Refund Policy are fully met.

Exchanges are not available for final sale items.

Rose & Mea Charleston reserves the right to reject returns that do not comply with our Return & Refund Policy.

Article 7 – Costs in Case of Return

For eligible returns, Rose & Mea Charleston will process the refund after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method within a reasonable processing timeframe.

Original shipping costs, handling fees, customs charges, duties, taxes, and return shipping costs are non-refundable.

A restocking and handling fee of $15.50 per returned item may be deducted from the refund amount, in accordance with our Return & Refund Policy.

Article 8 – Customs, Import Duties and Taxes

Customers are responsible for any applicable customs fees, import duties, taxes, courier charges, and compliance with local import regulations.

Rose & Mea Charleston is not responsible for customs delays, import restrictions, additional courier charges, or costs related to local customs processing.

We may provide appropriate shipping documentation where applicable, but we cannot guarantee customs clearance or compliance with local import rules.

Customers are encouraged to check their country’s import policies before placing an order.

Failure to comply with customs obligations is not grounds for cancellation or refund.

Article 9 – Compliance with CESOP

Where applicable under EU law, payment service providers may report certain transaction data to the CESOP system.

Rose & Mea Charleston complies with legal obligations where applicable.

Article 10 – Product Compliance and Warranty

We aim to ensure that all products meet the descriptions, images, and standards presented on our website as closely as possible.

However, slight differences in color, fabric, texture, sizing, finish, or appearance may occur due to lighting, screen settings, manufacturing updates, supplier variations, or photography conditions.

If a product arrives with a verified manufacturing defect, the customer must contact us in writing within 14 days of delivery.

Customers may be required to provide clear photos or video evidence of the issue.

Damage caused by misuse, improper handling, washing errors, normal wear and tear, or external causes is not considered a manufacturing defect.

Article 11 – Delivery

Orders are normally delivered within the estimated timeframe stated in our Shipping & Delivery Policy.

While we do our best to meet expected delivery times, delays may occur due to customs processing, carrier delays, seasonal shipping volume, weather conditions, logistical disruptions, or circumstances outside our control.

Rose & Mea Charleston is not liable for delays caused by carriers, customs authorities, or incorrect/incomplete shipping information provided by the customer.

If a delivery delay occurs, we will do our best to assist the customer and provide available tracking information.

Article 12 – Complaints

Complaints must be submitted by email within 7 days of discovering the issue.

Customers can contact us at:

support@rosemeacharleston.com

Please include:

  • Full name

  • Order number

  • Description of the issue

  • Photos or videos, if applicable

We aim to respond to complaints within 14 days. If more time is required, we will notify the customer with an updated expected response timeframe.

Article 13 – Chargebacks and Payment Disputes

By placing an order with Rose & Mea Charleston, the customer agrees to follow our official support, return, and complaint procedures before initiating a chargeback or payment dispute.

If a customer opens a chargeback or payment dispute without first contacting our support team, Rose & Mea Charleston reserves the right to submit all relevant documentation to the payment provider, including:

  • Order confirmation

  • Proof of payment

  • Tracking information

  • Proof of delivery

  • Customer communication

  • Acceptance of these Terms of Service

  • Applicable policy pages

Article 14 – Disputes and Governing Law

These Terms of Service are governed by the laws of the United States.

Any disputes will first be addressed through dialogue between the customer and Rose & Mea Charleston.

If a dispute cannot be resolved through communication, it may be handled by the competent court in the United States, unless applicable consumer protection laws require otherwise.

Nothing in these Terms limits any statutory rights that cannot legally be excluded under applicable consumer protection laws.

Article 15 – Final Provisions

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

Rose & Mea Charleston reserves the right to update or modify these Terms of Service at any time.

The most current version will always be available on our website.

By using our website or placing an order, customers acknowledge and agree to these Terms of Service.v